Privacy Policy
Effective Date: May 12, 2025
At Trailhead Pro, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website www.trailheadpro.com or engage with our services.
1. Information We Collect
When you visit our website, make a purchase, or interact with us, we may collect the following information:
Personal Information: Name, email address, phone number, billing/shipping address, payment details.
Account Information: Username, password (encrypted).
Communication Data: Newsletter subscriptions, SMS opt-ins, customer support inquiries.
Device & Usage Data: IP address, browser type, device identifiers, cookies, and browsing behavior.
Location Data: Approximate geolocation through IP, device GPS (with consent), or browser location services.
Third-Party Data: Data shared by third-party platforms (e.g., Klaviyo, Google Analytics, Facebook Pixel, CJ Dropshipping).
2. How We Use Your Information
We use your information to:
Process orders and provide customer support.
Send order updates, shipping notifications, and account-related communications.
Deliver marketing communications via email and SMS (with your consent).
Send abandoned cart reminders through SMS and email.
Improve our website, products, and services through analytics.
Personalize your shopping experience.
Comply with legal obligations.
3. SMS Communications & Consent
By providing your mobile number at checkout or through forms, you consent to receive recurring SMS messages from Trailhead Pro, including:
Order confirmations and shipping updates.
Promotional offers and exclusive deals.
Abandoned cart reminders.
Message frequency may vary. Message & data rates may apply. You can opt-out anytime by replying "STOP".
For assistance, reply "HELP" or contact contactus@trailheadpro.com.
We comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and Shopify SMS best practices.
4. Third-Party Data Sharing
We share your information with trusted third-party partners who assist us in:
Payment processing (e.g., Shopify Payments, PayPal).
Order fulfillment and dropshipping (e.g., CJ Dropshipping, EPROLO).
Email & SMS marketing (e.g., Klaviyo).
Analytics and advertising (e.g., Google Analytics, Facebook Pixel).
These partners are contractually obligated to protect your data and use it only for authorized purposes. We do not sell or rent your personal information.
5. Location Tracking & Location-Based Services
With your consent, we may collect and use your location data to:
Provide accurate shipping estimates.
Personalize content and promotions based on your region.
Improve location-based services (e.g., store locator).
You can manage or disable location tracking via your device settings or browser preferences.
6. Data Retention & Security
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.
We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.
7. Your Rights & Choices
Depending on your location, you may have rights under privacy laws such as GDPR (EU/EEA residents) and CCPA (California residents), including:
Right to access, correct, or delete your data.
Right to opt-out of marketing communications.
Right to request data portability.
Right to object to certain data uses.
To exercise your rights, contact us at contactus@trailheadpro.com.
8. Cookies & Tracking Technologies
We use cookies and similar technologies to:
Enhance site functionality.
Analyze site traffic and user behavior.
Deliver targeted advertising.
You can control cookie settings through your browser preferences.
9. International Data Transfers
As we serve customers globally, your information may be transferred to and processed in countries outside your own. We take necessary measures to ensure adequate data protection in line with applicable laws.
10. Children's Privacy
Trailhead Pro does not knowingly collect or solicit information from individuals under the age of 18. By using our site, you represent that you are at least 18 years old.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the new effective date. Continued use of our services constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Trailhead Pro
Email: contactus@trailheadpro.com