Shipping Policy

Thank you for shopping with Trailhead Pro — where every product is handpicked and trail-tested for real-world adventure. Below you'll find everything you need to know about how we handle shipping.

Order Processing

We process orders within 1–5 business days, Monday through Friday. This includes verifying your order, prepping it for shipment, and sending it out via our trusted global fulfillment partners.

Shipping Timeframes

Our gear ships directly from top-tier suppliers worldwide. Depending on your location and item availability, delivery times can vary:

Shipping Method	Location	Estimated Delivery Time
Standard Shipping	USA	7–20 business days
Standard Shipping	Canada, UK, AUS	10–25 business days
International Shipping	Other countries	10–30 business days

Note: Delivery times may be affected by customs clearance, seasonal demand, or shipping carrier delays. Your patience is appreciated — adventure-ready gear is worth the wait.

Tracking Your Order

Once your order ships, we’ll send you a confirmation email with a tracking number. Tracking updates may take 3–5 business days to appear, especially for international shipments.

Split Shipments

To get your gear to you as fast as possible, items may ship separately from different warehouses. If you ordered multiple products, don't worry if they arrive in different packages — they're all on the way.

Customs & Duties

Any customs or import taxes are the responsibility of the customer. Trailhead Pro has no control over these charges or potential delays at the border.

Lost or Delayed Orders

If your package hasn’t arrived within 40 business days, contact our support team and we’ll help track it down or offer a solution.
We’ve got your back, just like a good pack on the trail.

Questions?

We're here to help.

Email: contactus@trailhead.com
Business Hours: Monday–Friday, 9 AM–5 PM EST